Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@allovin.com. We respond to return requests within 2 business days. For approved returns, we provide a prepaid return shipping label at no cost and return instructions within that time. If we need more information to assess your request, we will let you know in our reply. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@allovin.com.
Return locations
-
United States:
306 Norway
Staten Island, NY 10305
United States -
United Kingdom:
BIG YELLOW SELF STORAGE
Cray Avenue, St Mary Cray
Orpington, London BR5 3PX
United Kingdom -
Europe (excluding the United Kingdom):
10 impasse Jean Ferrat
13790 Rousset
France - Other destinations: Please request return instructions from our customer service team.
Please request return approval before sending any items to the locations listed above. After approval, we provide a free prepaid return label and instructions. Please use the address and label provided for your approved return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Gift cards are non-returnable. Discounted and promotional items are eligible for returns under the same 30-day return policy and item-condition requirements as other items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return costs and original delivery charges
- Return postage: For approved returns, we provide a free prepaid return label. There is no restocking fee.
- Change of mind or sizing: Original delivery charges, including any express-delivery charge, are not refundable, except where required by applicable law.
- Faulty, damaged or incorrect items: We cover return postage and refund the applicable original delivery charges. If the entire order is returned because of our error or a product fault, we refund the original delivery charge in full; for a partial return, we refund the delivery charge attributable to the affected items.
- Orders originally shipped free: We do not deduct an outbound delivery charge from your item refund or retrospectively charge shipping if a return reduces the order below the free-shipping threshold.
- Replacement purchases: We do not offer direct exchanges. Return the original item and place a new order; the new order is subject to the normal delivery charges and free-shipping thresholds.
Your statutory consumer rights are not affected.
Refunds
Within 3 business days after our return location receives your package, we will inspect the returned items and notify you whether the refund is approved. For approved returns, we will initiate the refund to your original payment method within that same 3-business-day period. After we initiate your refund, it is expected to appear in your original payment account within 5–10 business days, depending on your bank or payment provider. Including our inspection and refund-initiation period, the overall estimated time from receipt of an eligible return to receipt of the refund is up to 21 calendar days. Return transit time is not included. Public holidays or payment-provider delays may affect this estimate. If you have not received your refund within that overall timeframe, contact service@allovin.com with your order number and return tracking information so we can help trace it.
Business days are Monday through Friday, excluding public holidays. Return transit time and bank or payment-provider processing time are not included in our inspection and refund-initiation period.
Contact us
Allovin LLC
110 16th Street, Suite 1460
Denver, CO 80202
United States
Email: service@allovin.com
