Frequently Asked Questions
A little help for her next big moment. Find answers about choosing a dress, delivery, orders, returns, and group purchases.
Sizing · Shipping · Orders · Returns · Wholesale & help
Sizing & choosing a dress
How do I choose the right size?
Use the size chart on the specific product page and compare your child’s measurements with it. Age labels are a guide, and fit can vary by style.
What if my child is between two sizes?
Compare her measurements with the chart for that dress rather than automatically sizing up or down. Send the product name and measurements to service@allovin.com for guidance.
Do all styles have the same sizing, fabric, and lining?
No. Fabric, lining, stretch, sleeve style, and fit vary between designs. Read the individual product description and size chart before ordering.
Are the dresses suitable for flower girls and special occasions?
Our collection includes lace and tulle dresses for flower girls, weddings, birthdays, holidays, and family photos. Check the specific style’s details, available colors, and sizes.
Can I coordinate dresses for sisters or several flower girls?
You can choose matching styles or coordinate different colors from the current collection. Confirm each child’s size and the availability of every selection before placing the order.
How do I wash and care for my dress?
Follow the garment’s care label and the instructions on its product page, as care requirements vary by fabric and style. Contact us if you need clarification before washing.
Is a particular color or size in stock?
Select the color and size on the product page to see current availability. For larger quantities or an unavailable option, contact service@allovin.com; restock dates are not guaranteed.
Will the color look exactly like the pictures?
Use the product’s photos and color name as a guide. Screen settings and lighting can affect how colors appear; contact us before ordering if a close color match is important.
Shipping & delivery
Do you offer free shipping?
Yes, for eligible items and destinations. Our published policy includes free shipping for qualifying orders of US$100 or more, while some eligible items also have free shipping below that amount. Your final shipping charge is shown at checkout.
Is an order under US$100 always charged shipping?
No. Some eligible items have free shipping below US$100, while other items have a shipping charge. Enter your delivery address at checkout to see the options that apply to your order.
How much does delivery cost, and how long does it take?
Shipping methods, charges, and transit estimates depend on your items and address. See our Shipping Information and enter your address at checkout for the available options; transit estimates are separate from processing time.
Do you offer express shipping?
Express delivery is available for eligible items and destinations when shown at checkout. Review the available service, charge, and estimated transit time before payment.
Do you ship internationally?
Yes, to international destinations offered at checkout. If no delivery option is shown for your address, we cannot currently ship that order there; import duties or taxes may apply under local rules.
Can you guarantee arrival before a birthday, wedding, or event?
We cannot guarantee a specific delivery date. Allow time for order processing and possible carrier or customs delays, and contact service@allovin.com before ordering if your event is close.
How can I track my order?
We send a shipping confirmation with tracking information when your order is fulfilled. If you need help finding tracking information, email us with your order number.
Why might my items arrive in separate packages?
Orders containing items with different shipping arrangements may be sent separately. Check your shipping confirmations and tracking information for each package.
Can I change my shipping address?
Contact service@allovin.com with your order number and the correct address as soon as possible. Address changes may not be possible once an order has shipped.
What should I do if delivery is delayed or my package is missing?
Check the tracking updates and delivery address, then contact service@allovin.com with your order number and the issue. Our team will help investigate the delivery.
Orders, payments & offers
Do you offer a new-customer discount?
We offer promotions for new customers. Check the current offer on allovin.com and follow its instructions; eligibility, exclusions, and the final discount are confirmed at checkout.
Which payment methods can I use?
Available payment methods are displayed at checkout and may depend on your location and order. Review those options before completing payment.
Can I change or cancel an order?
Contact service@allovin.com as soon as possible with your order number and requested change. We will check whether it is still possible; changes or cancellation cannot be guaranteed after processing or shipment.
What if I received the wrong item, a damaged item, or an incomplete order?
Contact service@allovin.com with your order number, a description of the issue, and clear photos where relevant. Keep the item and packaging while our team provides the next steps.
Returns & refunds
Can I return a dress that does not fit?
Eligible unworn, unwashed items in new condition with original tags attached can be returned within 30 days of delivery, subject to our policy and exclusions. Review our Returns & Refunds page before starting a return.
How do I start a return or ask about an exchange?
Contact us through online chat or service@allovin.com with your order number and request. We will provide instructions and confirm the available options; please do not send items back before receiving the correct return address.
Are all sale items returnable?
Our return policy excludes certain sale, flash-sale, final-sale, and other designated non-returnable items, with exceptions described in the policy for faulty or incorrectly described goods. Check the item details and full policy before purchase.
Are return labels free, and where should I send a return?
Contact our team to confirm the return arrangements and any applicable return shipping costs. Use only the return address we provide; a business or office address is not automatically a return address.
When will I receive my refund?
After your returned package is received, we process the return according to our policy. Contact service@allovin.com with your order number and return tracking if you need a status update; bank or payment-provider processing times may vary.
Wholesale & customer care
Do you accept bulk or wholesale orders?
Yes, we welcome bulk and wholesale inquiries, including orders for groups of flower girls. Email service@allovin.com with styles, sizes, quantities, destination, and event date so we can confirm pricing, stock, and shipping options.
Can I order 30 dresses at a wholesale price?
Please send your requirements to service@allovin.com for a quote. Pricing and availability must be confirmed by our team; we do not promise a fixed bulk discount or minimum order here.
Do you have a physical store or local pickup?
No. ALLOVIN is an online store with no physical retail locations or local pickup. Our business address is not a walk-in retail store.
How can I contact customer service?
Use the online chat on allovin.com or email service@allovin.com. Include your order number for order questions, or the product name and relevant measurements for sizing help.
Still need a hand?
Contact our team at service@allovin.com or visit our Contact Us page. For the complete terms, review our Shipping Information and Returns & Refunds.
